Cancellation Policy for Sky Palace Tourism L.L.C

At Sky Palace Tourism L.L.C, we strive to provide the best experience for our customers. If you need to cancel your service or booking, please read and understand our cancellation policy outlined below.

1. Cancellation by the Customer

• Visa and Travel Services: If you wish to cancel a visa or travel service request, you must notify us in writing at least 7 days before the service is processed or delivered. Cancellations requested after this period may incur a cancellation fee.
• Non-refundable Fees: Please note that some services, such as visa application fees and administrative charges, are non-refundable once processing has started.
• Refund Process: If your cancellation request is eligible for a refund, it will be processed back to the original payment method. Refunds may take up to 45 days to process, depending on the payment method and issuing bank.

2. Cancellation by Sky Palace Tourism L.L.C

• Service Unavailability: In the rare event that we are unable to provide the services you requested due to unforeseen circumstances, you will be notified immediately. In such cases, a full refund will be issued, and we will assist you in finding an alternative solution if necessary.
• Non-Compliance: If any terms of the service agreement are not met by the customer (including incorrect or incomplete information), we may cancel the service and no refund will be provided.

3. Booking Changes and Modifications

• Amendments: Should you need to make changes to your booking or service request, please contact us as soon as possible. We will make reasonable efforts to accommodate your requests based on availability and pricing.
• Additional Charges: Please note that changes may incur additional charges depending on the nature of the modification.

4. Contact Information

To request a cancellation or to inquire further about our cancellation policy, please contact us via the following method:

Email: info@skypalacetourism.com

We thank you for choosing Sky Palace Tourism L.L.C and hope to serve you again soon.