Refund Policy for Sky Palace Tourism L.L.C

At Sky Palace Tourism L.L.C, we strive to ensure that our customers are satisfied with our services. However, if you are not satisfied or have a valid reason to request a refund, please review our refund policy below:

Eligibility for Refund

1. Clients are eligible to request a refund in the following circumstances:
   • If incorrect or misleading advice was given regarding their application, leading to a negative decision.
   • If the visa or service was denied due to our company’s error or misguidance.
2. Refund requests will not be entertained if:
   • The client decides to terminate the agreement with Sky Palace Tourism L.L.C before their visa application has been submitted.
   • The client has provided incorrect or incomplete information, which leads to a delay or rejection of the visa application.

Refund Process

• Refunds will be processed only through the original method of payment.
• The processing time for refunds may take between 10 to 45 business days, depending on the issuing bank of the credit card or payment provider.

How to Request a Refund

To initiate a refund, please contact our customer support team at info@skypalacetourism.com with your request, including:

• Your transaction details (Invoice number, date of payment, amount, etc.)
• The reason for the refund request

Sky Palace Tourism L.L.C reserves the right to review and approve any refund requests based on the terms mentioned above.

Changes to the Refund Policy

We may update this refund policy periodically. Any changes will be effective when posted on our website. We encourage you to review this policy regularly for any updates.

Thank you for choosing Sky Palace Tourism L.L.C.